Delivery
WHEN WILL I GET MY ORDER?
Shipping times vary depending on the product ordered. We work with third-party vendors (e.g. Printful), and are subject to their lead times. Most orders should be shipped within 2-6 weeks. Your actual delivery time is also subject to the delivery company. Please remember that we are working as diligently as possible (and so are our vendor). We all are attempting to navigate the complexities of current events, including labor shortages and supply chain challenges. Please remember that all sales are final.
WHERE WILL MY ORDER SHIP FROM?
We work with an on-demand order fulfillment company with facilities worldwide. The actual shipping location may different depending on what product(s) you order.
WILL I BE CHARGED CUSTOMS FOR MY ORDER?
An additional customs and tax fee can occur on international orders. This fee is not within our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
MY ORDER SHOULD BE HERE BY NOW, BUT I STILL DON'T HAVE IT. WHAT SHOULD I DO?
Before getting in touch with us, you may wish to perform the following:
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, please email us with your order number.
If you find a mistake in your delivery address, we can send you a replacement order. Shipping will be at your own cost.
Orders
HOW ARE YOUR PRODUCTS MADE
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
Check out Printful’s production footage to see how we fulfill specific products.
HOW DO I TRACK MY ORDER?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please email us at [email protected]
I RECEIVED A WRONG OR DAMAGED PRODUCT. WHAT SHOULD I DO?
We apologize if the product you ordered arrived damaged. Product damage is usually caused by the delivery service and not due to our or our vendor’s actions. Nonetheless, we are here to try to help you resolve the problem. If you have a damaged product, , please promptly email us and include photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
WHAT IS YOUR RETURN POLICY?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by email and we will try to resolve your concerns.
DO YOU OFFER REFUNDS?
We have a no refund policy given the custom-order nature of our business. However, if we have made a mistake, we will take reasonable steps to make it right. Please contact us by email and we’ll help sort things out for you.
CAN I EXCHANGE AN ITEM FOR A DIFFERENT SIZE OR COLOR?
At this time, we don’t offer exchanges due to the custom nature of our products. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.
Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know by email and we’ll send you a new one or issue a refund.
Policies
RETURN POLICY
Any claims for misprinted/damaged/defective items must be submitted within four (4) weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than four (4) weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.
The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.
WRONG ADDRESS
Please be careful to ensure that you correctly address all packages that you are attempting to return to us. If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
UNCLAIMED
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to you and/or your end customer (if applicable).
If you haven’t registered an account on printful.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing you a refund).
Printful does not accept returns of sealed goods, such as, but not limited to, face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
RETURNED BY CUSTOMER
It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size.